Shipping and Refund Policy
AVES aims to deliver all products you order in a swift, safe and effective way. To do this effectively and efficiently, we encourage our customers to choose the mode of shipping listed on our website for the delivery of products.
Domestic Shipping policy
GST is included in the price.
No Cash on Delivery option.
Once the payment is complete, you will get an email confirmation from us.
Orders will be dispatched within 48 hours i.e. 2 business days from our warehouse. Delivery of products will be based on the logistics partner customer have opted.
AVES cannot take responsibility in some cases, where, the postal service does not undertake door delivery. In such cases, the customer may have to collect it from the respective delivery partner office after furnishing ID proof.
In the email you have received, there will be a link to track your order. Clicking on this link will enable you to track the status of your order alongside you will be able to track the same by clicking “Track Order Status” in your account option in our website.
International Shipping policy
We deliver our products all over the world relying on our logistic partners.
Shipping charges apply according to your location and the weight of the parcel. This will be intimated at the time of checkout.
Duties and taxes:
Duties and taxes vary according to the delivery location and have to be borne by the customer. As the recipient, you are liable to bear all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these charges is made by our logistics partner to release your parcel from customs on arrival. Please note that we are unable to advise you about the exact amount levied as duties and taxes, as this may vary according to the local import laws applicable in the destination selected for delivery.
No COD option available in international shipments also.
Once the order is placed, you will get an email confirmation from us. Goods will be dispatched within 48 hours/ 2 business days of payment confirmation. Delivery may take up to 10-15 business days.
Delay in delivery due to logistics issues within your country is not in our control and we cannot be held responsible for the same.
In case of any queries or concerns, do send a mail to email@example.com or call or WhatsApp us on +91 7907825995 Our customer support team will revert to your queries promptly. (Our work timings: 9.30am-6.00pm, IST, Monday to Saturday)
Fabric Care Instructions
We recommend air drying your clothes and wet wash only if highly require Fabric Care. We recommend air drying your clothes and wet wash only if highly require.
Minimize washing, as more you wash the cotton fabric, the faster it wears out. You save water and energy consumption by washing your clothes only when strictly necessary. If you want to remove a stain, wash with soap and sponge the affected area. Use minimal detergent and no bleach.
Prefer hand wash for gentle care. Dry your fabric in shade and avoid exposure to harsh sunlight, which can cause colour fading.
For ironing, do steam iron with low heat.
Returns, Refunds and Exchanges Policy
Any damage caused by failing to follow instructions of fabric care will not be considered as reasons for exchange and refund.
Nevertheless, customer satisfaction is valuable to us and we shall replace a product in the following instances:
You have received a different product different from what you choose (size, colour etc.)
You have received a defective product.
There may be variations when viewed in different monitor settings and may not be considered a valid reason for return.
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
The following steps may be followed to return a product.
Ensure safety while handling and opening the parcel when received. Exercise caution when using scissors to open the parcel. Any damage caused due to negligence in handling sharp objects to the open the parcel will not be considered as a valid reason for return.
Address a mail to firstname.lastname@example.org with a picture of the product, depicting the area of damage along with the return form duly filled.
Return the unused goods, within 5 business days of receiving it with the original tags intact and the original sales invoice. Please ensure that the goods are securely packed since goods damaged in transit will not be replaced or refunded.